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QUALIFICATIONS FOR RETURN OR EXCHANGE

We offer a refund, exchange, or return for credit for hardware purchases returned for any reason within 30 business days of receipt of goods. Software and license sales are final and do not qualify for refunds, credits, or returns.

 

If your product is unopened, in original packaging:

  • 10 or fewer business days after shipment date – refund or exchange less 10% restocking/service fee
  • 11-30 business days after shipment date – refund or exchange less 25% restocking/service fee
  • Beyond 30 business days – no return or exchange

If your product has been opened:

  • 10 or fewer business days after shipment date – return for credit less 10% restocking/service fee
  • 11-30 business days after shipment date – return for credit less 25% restocking/service fee
  • Beyond 30 business days – no return or exchange

RETURN PROCESS

Re-Stocking Fee
All returns are subject to a restocking fee calculated from the dollar value (before taxes, not including shipping, in USD) of the product(s) you are returning or exchanging.

Return and Return for credit: this re-stocking fee will be deducted from your total refund amount.

Exchanges: this re-stocking fee will be added to your new invoice once we receive the exchange, process the exchange and ship out replacement product(s).

Shipping
You will be responsible for paying the shipping costs for refunding or exchanging your product(s). Shipping costs are non-refundable. If you are exchanging, Pleora Technologies will pay for the shipment of the replacement product(s).

To return or exchange your product(s), ship to: Pleora Technologies Inc., 450 March Road, Suite 500, Kanata, ON, Canada K2K 3K2. Please reference the Return for refund or Exchange procedure below.

Depending on your location, the time it may take for your replacement product(s) to reach you may vary. Consider using a trackable shipping service or purchasing shipping insurance to guarantee receipt.

Refund/Return for Credit

  1. Send an email to orders@pleora.com with subject line ON-LINE RETURN
    1. Include the part number of the product(s) being returned
    2. Include a copy of your Pleora Technologies invoice
  2. We will confirm receipt of your email and send you a Pleora Technologies RMA number.
    Please include this RMA number with your shipment as it will facilitate the processing of your return.
  3. Ship your product(s) to: Pleora Technologies Inc., 450 March Road, Suite 500, Kanata, ON, Canada K2K 3K2 Attention: On-line return, RMA #
    Please use only AIR shipping methods, not ground – using ground shipping will incur extra costs and delays if international brokerage is required.
  4. We will email you to confirm that we have received your returned item(s). Your returned item(s) will be inspected and we will contact you if there is an issue.
  5. We will process your refund and confirm:
    1. the re-stocking fee amount
    2. the refund or return for credit amount to be processed

Refund Inquiries
If you haven’t received a refund when you expect it, please check with your credit card company as it may take some time before your refund is officially posted. If you still have not received your refund after 30 business days, please contact us at orders@pleora.com and we will work with you to process your refund.

EXCHANGE PROCESS

  1. Send an email to orders@pleora.com with subject line ON-LINE EXCHANGE
    1. Include the part number of the product(s) being exchanged
    2. Include the part number of the product(s) that you would like as replacement product(s)
    3. Include a copy of your Pleora Technologies invoice
  2. We will confirm receipt of your email and send you a Pleora Technologies RMA number.
    Please include this RMA number with your shipment as it will facilitate the processing of your exchange.
  3. Ship your product(s) to: Pleora Technologies Inc., 450 March Road, Suite 500, Kanata, ON, Canada K2K 3K2 Attention: On-line exchange, RMA #
    Please use only AIR shipping methods, not ground – using ground shipping will incur extra costs and delays if international brokerage is required.
  4. We will email you to confirm that we have received your exchanged item(s). Your exchanged item(s) will be inspected and we will contact you if there is an issue.
  5. We will process your exchange and confirm:
    1. the re-stocking fee amount
    2. availability of the replacement product(s)
    3. credit card, billing and shipping information
  6. We will notify you of any funds owing or funds to be credited (based on any price difference between the exchanged and replacement product(s) and restocking fee).
  7. We will ship out your replacement order and send you a tracking number.

PLEORA'S WARRANTY POLICY

Unless otherwise specified by law or in a legal agreement with Pleora, the standard warranty period is one (1) year from the date of purchase. The warranty only covers defects in materials and workmanship which arise as a result of normal use of the hardware and does not apply in events such as:

  • Improper installation, misapplication or negligence;
  • Unauthorized modification or misuse;
  • Incompatibilities with the user’s hardware or software applications with, or in which, the Pleora product interfaces;
  • Use and/or operation outside the product’s environmental specifications.

In the event of a unit malfunction or failure, during the standard warranty period, please submit a support request through the Pleora Support Center. Full details about the Pleora Return Material Authorization (RMA) Process can be found here.

OUT-OF-WARRANTY REPAIR POLICY:

  1. When an out-of-warranty unit requires repair, Pleora will provide an estimate for the repair costs after receipt of the unit. The customer is responsible for all shipping costs.
  2. The actual repair cost may vary depending on Pleora’s determination of the required repairs.
  3. If the unit cannot be repaired, the customer has the option to dispose the unit, or have it returned at the customer’s expense.
  4. The time to repair the product depends on availability of parts necessary for implementing the repair.
  5. The repair has a limited warranty of 90 days. The warranty applies only to the original end-user purchaser, and is non-transferable. The warranty does not apply in events such as: improper installation, misapplication or negligence; unauthorized modification or misuse; incompatibilities with the user’s hardware or software applications with, or in which, the Pleora product interfaces; use and/or operation outside the product’s environmental specifications.

 

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